This online store is maintained, operated & fulfilled under exclusive license by UNCSA.
Orders are packed & shipped every Friday excluding holidays.
Items are shipped via USPS. Estimated (domestic) delivery time is 3–5 days. At this time, we only ship within the US. Express/Overnight shipping is not available. Please note: Mail delivery timing estimates are provided by USPS and are not guaranteed.
Questions about the status of your order? You can contact us via email at the UNCSA Campus Store
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier. That said, we are happy to assist in locating the package if it does not arrive in a timely fashion.
If you are unhappy with your purchase for any reason, you may return the items postmarked within 30 days of the order date for a refund, provided they are returned unworn, unwashed, and with all original tags.
If a full refund is requested, we will refund the purchase price upon receipt of the returned item(s). There are no refunds on items damaged in shipping. You must file a claim with the carrier.
Sale/Clearance items and accessories are non-returnable.
Send returns/exchanges to the following address:
UNCSA Campus Store
1533 South Main Street
Winston Salem, NC 27127
We will notify you via email when your return has been processed (2-3 business days). Contact us at the UNCSA Campus Store.
If you would like to exchange your item simply, contact us (UNCSA Campus Store) to arrange a return of your original order. Once we receive your return package, we will notify you and ship your replacement item(s) out directly.
Non-wearable items are non-returnable.
We accept Visa, MasterCard, American Express, and Discover. Only NC residents are charged sales tax unless otherwise noted.
The security of your personal information is critical to us. When you enter sensitive information, such as credit card numbers on our order form, we encrypt the transmission of that information using bank-level 256-bit SSL certificate protection.
